Rental Policies

Élan Vacations represents properties from Nags Head, which is the southern part of the Outer Banks, all the way north to the Villages of Ocean Hill. If you have never vacationed on the Outer Banks, you may want to view our communities/maps section which offers a detailed description of the communities along the Outer Banks, listing locations and amenities that are included. Of course, our vacation specialists are always available to assist you in making your vacation plans. Listed below are the minimum required standard items found in every Élan Vacations home. However, many homes are equipped well above these standards and may include DVD players, video games, home theaters, state of the art entertainment systems, etc. These items will be specifically mentioned in the individual description of each home. Linens and towels provided and beds made upon arrival Charcoal Grill (gas grill will be specified under amenities) 5 Beach Chairs Blender, Microwave, Coffeemaker, Dishwasher, Icemaker or Ice Trays Fully Equipped kitchen Cable TV, VCR, Stereo Telephone Iron and Ironing Board Central Air/Heat Pillows and Blankets Vacuum cleaner Washer/Dryer Deck Furniture Season dates:please note that we use season start dates as Friday. Please refer to the check in day as the actual day of check in per home, whether it be Friday, Saturday, or Sunday. Off Season: 1/1 to 5/19 and 9/15 to 12/31 Spring Mid Season: 5/19 through 6/9 In Season: 6/9 through 8/25* *Discounted In-Season Weeks: 6/9, 6/16 and/or 8/18 Fall Mid Season: 8/25 through 9/15 Holidays: Thanksgiving, Christmas and New Years – if there is a different rate for these dates, it will be listed as such in the individual property listing and in the catalog. PLEASE REVIEW THE sample lease AND THE FOLLOWING INFORMATION CAREFULLY BEFORE MAKING YOUR RESERVATION General Information: Upon making a reservation with us, we will mail your confirmation lease agreement the following business day. We require a signed copy of your lease, half the total base rent, a $100 administrative fee (plus the tax on the admin fee) and the optional travel insurance if you choose to take it, within 10 days of making the reservation. Cancellations will occur without notice if monies are not received by the due date. If the reservation is made less than 30 days in advance, certified funds or a money order is required for payment in full. WE DO NOT ACCEPT CREDIT CARDS FOR RENT PAYMENTS - WE ONLY ALLOW THE SECURITY DEPOSIT TO BE SECURED WITH A CREDIT CARD NUMBER. Your balance is due 30 days prior to arrival. Included in the balance are the following charges: the balance of your rent, 7% NC State Tax, 6% Currituck County Occupancy tax OR 5% Dare County Occupancy tax (tax is relevant to the County in which the home is located and is subject to change) and your security deposit. You will receive a receipt of payment when your initial payment is posted and a Paid In Full statement upon posting your balance. Please mark your calendars for the balance due date as reminders are not sent. Security Deposit: A refundable security deposit is required so that the Owner can reasonably recover costs of damages incurred accidentally or willfully by a Guest(s). Payment of security deposit may be included with the balance payment 30 days prior to arrival and a refund check will be issued within 45 days of check out OR if you prefer, a Credit Card authorization can be taken at the signing of the lease for the amount of the security deposit and no charge will be processed unless there is damage. The space provided for your credit card info is on the front of the lease agreement. If you choose to use this method, the security deposit amount is removed from your reservation and you will see evidence of that when you receive your receipt of payment. Partial Reservations or Mini Vacations: Some of our homes offer partial reservations to be taken in advance (3 night minimum) from October 1 st through May 1 st. For those homes participating in Advance Partials, those dates can be reserved at any time and up to 5 days prior to arrival. Linens and towels are provided for partial reservations. Cancellations: Cancellation of a confirmed reservation is required in writing via mail, fax or email immediately. Every effort is made to rebook the home. When the home is rebooked and confirmed with payment, all monies less paid travel insurance and the administrative fee (plus tax), will be returned to the Leaseholder. If not rebooked, all monies are forfeited, excluding security deposit and taxes. A confirmed reservation that transfers to a different home is considered a cancellation with applicable cancellation policy. Check In: Check in time to the home is 3:00pm. Our Check In office is located 2.5 miles North of the Wright Memorial Bridge on Highway 158. With our office being located before you cross the Wright Memorial Bridge, you will have the ability to check in prior to 3:00pm and travel directly to your vacation home. We begin releasing keys between 12:00 and 1:00. We make every effort to ensure a 3:00pm readiness for all of our homes, but please remember this is not always in our control. Some homes may require extra cleaning services, or maintenance services that may go over the 3:00pm deadline. Please be aware that we will do everything to expedite these services so that your home is in premier condition and ready for your family, however, we do request that you do not take possession of the home prior to it being ready. Late Check In: If you expect to arrive late, please call us either toll free at 1-866-760-3526 or locally at 252-491-8787 so that we can make arrangements for you. Check Out: Our check out time is promptly at 9:00am from the home. This must be strictly adhered to so that the early check in policy will run successfully. Please drop your keys off at our Check In Office on your way off the island- for your convenience we have a drop off box on the right side of Hwy 158 (heading North)across from our office so you will not need to cross traffic. Messages, Mail and Phones: If you are planning to receive mail, via general delivery or overnight, please call our office prior to beginning your vacation. Most rental homes can not receive mail so you may need to use our check in office address. We will certainly work with you in any way to ensure you receive correspondence while on vacation. Each home is equipped with a phone and some are equipped with fax machines and computers. These amenities are available for your use with local calls being free. Any long distance phone, computer or fax calls will require a credit card or phone card since homes have long distance blocks. Phone numbers for the rental homes are listed on the lease. The area code and phone number should be given to any emergency contacts you may have. Usually a home under construction will not have a phone number available to us until the last minute. In the event that a phone number is not listed on your lease, please call our office for the number. Dogs: Dogs are the only types of pets that are permitted in an Élan rental home accepting pets. They are indicated by "Pets Permitted" in the description. There is a $75 (plus tax) non refundable pet fee applied to each reservation to cover extermination. Declare dogs at the time of making your reservation. In the event that your home does not allow dogs or you have another person in your party who has a dog they want to bring, there are excellent kennel facilities in the area. Some of our homes allow pets in the mid and off seasons only and they are designated in the additional amenities section. If you have specific allergies, please let us know even if you are booking a non-pet, non-smoking home. Construction: The Outer Banks area still exhibits growing pains with a lot of construction going on, mostly in the winter and spring months. However, if you rent a home with construction nearby, please be tolerant and expect to have a good vacation no matter what. Please realize that this is a situation that changes quickly and that we are sometimes not aware of. Refunds or substitutions cannot be made. Bed Linens and Towels:All of our Élan homes include linen and towels. Our housekeeping staff will make up all the standard beds in your vacation home, will make up the bottom bunk bed completely and will leave sheets for the top bunks, trundles, and sleep sofas. One towel set per occupant is provided and the set consists of 1 bath towel, 1 hand towel and 1 face cloth. Please remember to bring your own beach towels as they are not provided.

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