Rental Rate Notes

Rental Policies

CHECK IN TIME - Check in time begins at 4:00 p.m. EST. While we make every effort to have your cabin ready promptly, during peak season, there may be a slight delay and your patience is appreciated. Check out time is 11:00 a.m. EST. No exceptions, please. An additional night stay may be charged for late check outs. LOCK BOXES/KEYS - On the day of your arrival, you may call our office at 1-888-290-5771 after 4:00 p.m. EST to get the lock box code for your cabin Once you have received your lock box code you will input the number in the lockbox and the key to your cabin will be inside the lock box. The key MUST remain in the lock box at all times when not in use. There is a $100 fine if the key is not found in the lock box and guests may incur additional service call charges if maintenance personnel are unable to enter the cabin because the key was not in the lock box. . NO STUDENT GROUPS OR HOUSE PARTIES OF ANY KIND - If guests are found to be having a party in any of our home, everyone will be asked to vacate the premises. No refunds will be given. PETS - At TIPPY TOP we do not allow pets. If a pet is found in the cabin a cleaning fee of $150 will be assessed. MAXIMUM OCCUPANCY - Local fire codes have established maximums for all units. Please adhere to these maximums. FINANCIAL RESPONSIBILITY - Guests assume full responsibility for all damages, excessive cleaning charges, or any missing items including linens and towels. Please read the departure instructions in the unit. If these procedures are not followed an excessive cleaning fee will be charged. HOT TUBS AND COVERS - Hot tubs will be inspected after each rental. If any items such as food, alcohol, soaps or bath products, etc. are found in the hot tub, you will be charged an excessive cleaning fee of $150. Damage to any cover will result in a $350 charge. Covers should remain on the hot tub at all times when not in use. Children under the age of 16, pregnant women and persons with heart conditions or skin sensitivities should not use the hot tubs. FIREPLACES - From May through October 1, fireplaces are NOT to be used. Please adhere to this policy. If you are staying with us during the time when fireplaces may be used. TIPPY TOP has a gas log fireplaces with timers. Please read the instructions carefully before using these fireplaces. DRIVING CONDITIONS - Mountain roads can be tough at any time of the year. We do not guarantee any road surface conditions. Most roads in our area are well maintained, but they are curvy and steep. This cabin is located on gravel roads. While the roads are routinely maintained, they may be bumpy at times. In the late fall, winter, and early spring it is not uncommon to occasionally have hazardous road conditions. We do not refund due to road conditions. You are responsible for your transportation. We cannot provide any transportation for guests nor are we responsible for any towing charges you may incur during your stay. EMERGENCY NUMBER - Owners Phone # 888-290-5771 is available 24 hours a day

PAYMENT For reservations made by credit card, 50% of your total stay is charged to your card the day the reservation is made. The remaining 50% is automatically charged to your card 10 days prior to your arrival. DO NOT mail a check as payment for your balance due.. If you want to use a different credit card for the final payment, you must contact the owner prior to the date the balance is due. No portion of your payment is held in escrow.

REFUNDS - This property is privately owned. Descriptions, bed sizes, amenities are subject to change without notice. Your cabin will be inspected prior to your arrival to ensure that all equipment is in good working order. In the event of a mechanical failure, we will make every effort to have all reported malfunctions corrected as promptly as possible. No refunds will be given due to early departure. This includes departures due to inclement weather. You are responsible for the entire booking once your reservation has been made. CANCELLATIONS - All reservations are subject to a $30 non-refundable processing fee. Cancellations made will receive credit in the form of an Inventory Reservation Certificate, less a $25 administrative fee. The certificate is good for one year from the scheduled arrival date and can only be used for the cabin originally reserved. Cancellations made 30 days or less in advance of a holiday or peak season reservation will receive credit in the form of an Inventory Reservation Certificate, less a $100 administrative fee. Changes in arrival dates are allowed subject to availability, more than 14 days in advance of the scheduled arrival date. There is a $25 administrative fee for all cancellations or changes. No changes are allowed within 14 days of your arrival. Holidays require 30 days notice for changes in dates,